GENERAL QUESTIONS
Q. Does the price include set up?
A: Bounce House, Tent, Karaoke and Outdoor Movie Rentals have set up included at no additional cost. All other rentals will have an additional charge for set up.
Q. Is there a Delivery charge on your rentals?
A: Yes, please be aware that due to rising gas prices and labor there will be a delivery charge. However if you have a small order we also offer customer pickup at no additional cost.
Q. How long is my reservation rental?
A: With the exception of Karaoke and Outdoor Movie Set ups, All Rentals are DAILY as long as they are within a secure area of your property i.e. Backyard or gated front yard at residential areas. We drop off the day of your event between 7AM - 2PM and pick up the following day after 7:00AM.
Q. What are your Delivery drop off and pick up times?
A: Orders are typically delivered 1-3 days in advance of your event in the afternoon between 4:00pm-8:00pm. We also delivered the day of your event between 7:00am-2:00pm. Delivery times take place inside a schedule that is most efficient for our team to execute.
Pickup happens the day after your event or 1-2 days following your event.
Upon receiving your reservation one of us will contact you regarding the drop off time.
If you need a specific time drop off and pick up. Please add the "Exact Time Delivery" Fee to your cart as well as the regular delivery fee appropriate to your zip-code.
Q. Are your rental items dirty or in unsanitary conditions?
A: At TX Backyard Entertainment we take pride in cleaning all of our equipment before and after rental use. We believe in the importance of clean rentals REGARDLESS of your rental size order.
Q. What forms of payments do you take?
A: Cash, Credit Cards, Debit Cards, Cash App or Zelle. If paying cash please have exact cash. We do not carry cash when delivering or picking up for safety concerns.
Q. Do you require a deposit?
A: Yes we require a 25% deposit on your total order. The deposit is NOT refundable. Please visit our Terms and Conditions page for more details on how you can keep your deposit in case your rental order needs to be cancelled..
Q. What if we need to cancel the event rentals?
A: Please check out our Terms and Conditions page for details.
Q. Do you offer discounts?
A: We provide discounts to military, first responders and educators. A valid ID will be required to show proof and some restrictions may apply.
BOUNCE HOUSE QUESTIONS
Q. Can you Set up Bounce Houses at Public Parks?
A: At the moment we cannot set up bounces houses at parks.
Q. What kind of surface can the bounce houses be set up?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. However we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q. Do Bounce houses need to be plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit. We bring our own heavy duty cords. The only exceptions are during inclement weather conditions and overnight stays.
TENT QUESTIONS
Q. What kind of surface can the tents be setup?
A: We prefer to always stake tents down to the ground. However for our Pop-Up tents we have weights available for them at an additional cost. Please make sure you let us know on what type of surface the tent will be on.
UNDERGROUND UTILITY LOCATE:
Underground Utility locate is required to secure tent when using stakes. You must call (811) 72 Hours before the tent install and have all your utilities marked in the area where the tent will be installed. You will be required to sign a staking waiver, releasing TX Backyard Entertainment LLC from any liability related to staking our 40" Length by 1" Diameter steel stakes into the underground utilities, lines, pipes or other obstacles.
Q. Do your tents fabric meets CPAI-84?
A: Yes, our tent fabrics meets CPAI-84.
CUSTOMER PICKUP
Q. Do you offer Customer Pick-Up?
A: We offer FREE customer pickup on reserved items only and per appointment. We offer it on the following items: Tables, Chairs, Sno Cone Machines, Pop Corn Machines, Pop-Up Tents, Speakers, Projectors, Backyard Games, Marquee Letters, Treat and Cake Stands. We DO NOT offer it on our Marquee Tents, Karaoke, Outdoor Movies, Margarita Machines. If you have any questions please don't hesitate to contact us.
Q. How do I know if the items will fit in my car for customer pickup?
A: After your order has been reserved one of our team members will contact you regarding the appropriate vehicle size for your order.
Q. Where do I pick up items for Customer Pick Up Orders?A: Our team will contact you as soon as possible once your order has been reserved. An address will be provided for customer pick up orders. location is at Zip Code 77048, Houston, TX.
Q. What time can I pick up items ordered for customer pick up?
A: Our pick up times are provided after your reservation has been reviewed by our team members. During Weekdays we allow customers to pick up the afternoon before their event date between 4:00pm-7:00pm. During Weekends our pick up times are between 8:00am-2:00pm.
Q. What time do I have to drop off items?
A: All rental items need to be dropped off no later than the day after the event date set in the reservation between 8:00am-12:00pm. If you need to drop off same day as your event date please let one of our team members know so a time window can be provided.
Q. Do I need an ID to pick up my reservation?
A: Yes, a valid Government (Non-expired) ID is required to pick up rental items under any and all reservations. The ID needs to match the name on the reservation. In the event a different person is picking up, the person who created the reservation needs to notify us by contacting us through phone, text or email. Please see our Contact Us Page for more information.
If you have any further questions please don't hesitate to contact us at (281) 915-2014.
Proudly Serving The Areas Below
Houston | Pearland | Brookside Village | Manvel | Alvin | Friendswood | League City | Clear Lake | Fresno | Missouri City | Pasadena | Northshore | Deer Park | Bellaire | West University | Meyerland | Rosharon | Sienna
If your area falls outside of this range. Please don't hesitate to contact us. We may be able to accommodate delivery.