General Questions
Q: Does the price include setup?
A: Setup is included for Bounce Houses, Tents, Karaoke, and Outdoor Movie Rentals at no additional cost. For all other rentals, setup is available for an additional fee.
Q: Is there a delivery charge for your rentals?
A: Yes, delivery charges apply due to rising gas and labor costs. However, we offer free customer pickup for smaller orders.
Q: How long does my rental reservation last?
A: Rentals are for one day unless stated otherwise. Items must be kept in a secure area, such as a backyard or gated front yard. We deliver on the event day between 7:00 AM and 2:00 PM and pick up the following day after 7:00 AM. Exceptions apply to Karaoke and Outdoor Movie Setups.
Q: What are your delivery drop-off and pick-up times?
A: Deliveries are typically made 1-3 days before your event between 4:00 PM and 8:00 PM, or on the event day between 7:00 AM and 2:00 PM. Pickup occurs the day after your event or 1-2 days later. Exact delivery or pickup times can be requested for an additional fee.
Q: Are your rental items clean and sanitary?
A: Absolutely! We take pride in thoroughly cleaning all our equipment before and after every rental, regardless of order size.
Q: What forms of payment do you accept?
A: We accept Cash, Credit Cards, Debit Cards, Cash App, and Zelle. For cash payments, please provide exact change, as our team does not carry cash during deliveries or pickups.
Q: Do you require a deposit?
A: Yes, a 25% deposit is required to secure your order. Deposits are non-refundable. Visit our Terms and Conditions page for details on retaining your deposit if you cancel.
Q: What if I need to cancel my rental order?
A: Please refer to our Terms and Conditions page for cancellation policies.
Q: Do you offer discounts?
A: Yes, we offer discounts for military personnel, first responders, and educators with a valid ID. Restrictions may apply.
Bounce House Questions
Q: Can you set up bounce houses at public parks?
A: Currently, we do not set up bounce houses at public parks.
Q: What surfaces are suitable for bounce house setups?
A: Bounce houses can be set up on grass, dirt, asphalt, and concrete. However, we cannot set up on rocks, as they can damage the vinyl material.
Q: Do bounce houses need to stay plugged in?
A: Yes, the blower must stay plugged in to keep the bounce house inflated. An outlet must be within 50 feet of the setup. We provide heavy-duty extension cords. The only exceptions are during inclement weather or overnight rentals.
Tent Questions
Q: What surfaces are suitable for tent setups?
A: We prefer staking tents into the ground. For Pop-Up tents, weights are available at an additional cost. Please inform us about the surface type during booking.
Q: Is an underground utility locate required for tent setups?
A: Yes. Call 811 at least 72 hours before the installation to mark utilities. A staking waiver must be signed to release us from liability for underground damage.
Q: Do your tents meet fire safety standards?
A: Yes, our tent fabrics comply with CPAI-84 fire safety standards.
Customer Pickup Questions
Q: Do you offer customer pickup?
A: Yes, free customer pickup is available for reserved items by appointment. Eligible items include tables, chairs, Sno-Cone machines, popcorn machines, Pop-Up tents, speakers, projectors, marquee letters, backyard games, and treat stands. Customer pickup is not available for marquee tents, karaoke setups, outdoor movie equipment, or margarita machines.
Q: How do I know if the items will fit in my car?
A: After reserving your order, a team member will contact you to confirm the appropriate vehicle size.
Q: Where do I pick up my customer pickup order?
A: Pickup location details will be provided after your reservation is confirmed. Our facility is located in zip code 77048, Houston, TX.
Q: When can I pick up my customer pickup order?
A: Customer pickups are available the day before your event during the following times:
- Monday – Friday: 4:00 PM to 7:00 PM
- Saturday – Sunday: 8:00 AM to 12:00 PM
Q: When do I need to return items?
A: All items must be returned no later than the day after your event between 8:00 AM and 12:00 PM. If you need same-day returns, let us know to arrange a time window.
Q: Do I need an ID to pick up my reservation?
A: Yes, a valid government-issued ID matching the reservation name is required. If someone else is picking up, the reservation holder must notify us via phone, text, or email in advance.
If you have any further questions please don't hesitate to contact us at (281) 915-2014.
Proudly Serving The Areas Below
Houston | Pearland | Brookside Village | Manvel | Alvin | Friendswood | League City | Clear Lake | Fresno | Missouri City | Pasadena | Northshore | Deer Park | Bellaire | West University | Meyerland | Rosharon | Sienna
If your area falls outside of this range. Please don't hesitate to contact us. We may be able to accommodate delivery.